Refund & Cancellation Policy

How this policy applies

This policy explains how EX24 Digital LLC handles cancellation and refund requests. It distinguishes professional and digital services, work already started, third-party costs, and product transactions where EX24 Digital LLC is the seller.

If a written proposal, statement of work, or other project agreement addresses refunds or cancellation, that agreement takes precedence where it differs from this policy.

Digital and professional services

E-commerce support, digital marketing, website work, SEO, and consulting are professional services. They are not off-the-shelf goods. Fees, scope, and payment timing are set in the applicable agreement.

If you cancel before work begins, an amount paid for services that have not started may be refunded, less any third-party cost already incurred and any payment-processing fee the processor does not return to us.

Work already started

Once work on an engagement has started, fees for work already performed are not refundable. Cancellation does not require a refund of time already spent, work already delivered, or time reserved for the engagement that cannot reasonably be reallocated.

If part of a prepaid fee covers work that has not started and has not been reserved, we will return that unused portion after deducting third-party costs and non-recoverable processing fees.

Third-party costs

Advertising spend, media purchases, software licenses, domain registrations, platform fees, licensed assets, and payments to other vendors are third-party costs. Once those costs are committed or paid, EX24 Digital LLC does not refund them. Any return of those amounts is governed by the terms of the third party.

E-commerce and product transactions

Product sales and professional services are treated separately.

If EX24 Digital LLC offers a specific product or online order, the terms shown at the time of purchase apply to that transaction, including any return or cancellation condition stated there. If no return condition is stated with the offer, ask us to confirm one in writing before you complete the purchase.

A professional service engagement is not a product sale and follows the service sections of this policy.

Products sold by a client of EX24 Digital LLC are sold by that client. EX24 Digital LLC does not issue refunds for products sold by another business.

Cancellation requests

Send a cancellation request to contact@ex24digital.com. Include the project or order name, the date of the agreement or purchase, and what you want to cancel. We will confirm in writing what work will stop, what remains payable, and whether any unused amount can be returned.

A cancellation request does not reverse a third-party charge that has already been committed. Send the request before asking us to incur further third-party costs.

Project agreements

Individual project agreements take precedence over this policy. If more than one document could apply, the most recent written agreement accepted by both parties for that project controls.

Nothing in this policy limits a right that applicable law does not allow to be limited.

Contact

EX24 Digital LLC
New Mexico, United States
contact@ex24digital.com